We offer a 30 days return & exchange service for all purchases.
Below are detailed instructions on how to process a return or exchange. The policy is valid for 30 days from the delivery date.
Return & Exchange Conditions:
FULL COVERAGE-The following reasons are covered by our 30 days FULL COVERAGE Return/Exchange Policy. We will be responsible for the return postage fees and replacement fees.
- The product customization information does not match or an error in customization.
- Open lines/broken/stained/unclear pictures rendering or lettering.
- Wrong or mismatched size.
- Wrong or lost shipment.
- Damaged or otherwise defective
LIMITED COVERAGE-The following reasons is covered by our 30 days LIMITED COVERAGE Return/Exchange Policy. The customer is responsible for return postage fees and replacement postage fees.
- Purchased the wrong item or chose the wrong size for the product.
- The product is not suitable.
- Personal Reasons due to personal taste, changed mind, etc.
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Product damaged by misuse, mishandling, or poor maintenance.
- A replacement will not be accepted for a refund.
- Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
- Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- Products that exceed the return timeframe (30 days from delivery date).
- The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
- Partial returns or exchange of products from a set item is not acceptable.
STEP 1: Contact Customer Service
STEP 2: Request Return Detail
STEP 3: Email Notification. Get the return label, including the return address.
STEP 4: Place the item(s) in the original packing and seal the parcel securely.
STEP 5: Drop off your package at the local post office.
STEP 6: Get a Refund or Replacement
Email: [email protected]